Nynly — Terms of Service

Last updated: June 2026 · Version 1.0

1. What Nynly Is — and What It Is Not

Nynly ("Nynly," "we," "us") operates a technology platform (website and mobile applications, together the "Services") that helps families ("Families") find, communicate with, and pay independent service providers ("Providers") for services such as babysitting, nanny care, pet care, senior care, cleaning, handyman work, lawn care, and errands ("Care Services").

NYNLY IS A NEUTRAL MARKETPLACE VENUE ONLY. NYNLY DOES NOT PROVIDE CARE SERVICES, DOES NOT EMPLOY PROVIDERS, AND IS NOT A REFERRAL SERVICE, EMPLOYMENT AGENCY, STAFFING AGENCY, OR HOUSEHOLD EMPLOYER.

• Providers are independent contractors and/or are engaged directly by Families. Nynly does not direct, control, or supervise the work of any Provider.
• Each Family is solely responsible for selecting, vetting, interviewing, and engaging a Provider, and for complying with any obligations applicable to household employers under federal, state, and local law (including tax, wage, and workers' compensation obligations, where applicable).
• Each Provider is solely responsible for the services they deliver, for their own taxes, licenses, permits, and insurance.

2. Eligibility

• You must be at least 18 years old to use the Services.
• You must be legally able to enter into binding contracts.
• Providers must be legally authorized to work in the jurisdiction where they provide services.
• You may not use the Services if you have been convicted of, or registered for, any offense involving violence, abuse, neglect, theft, or any crime against children or vulnerable persons.

3. Accounts and Verification

You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for safeguarding your password and for all activity under your account.

3.1 Screening Disclaimer

NYNLY DOES NOT GUARANTEE THE IDENTITY, QUALIFICATIONS, BACKGROUND, OR CONDUCT OF ANY USER.

Nynly may offer optional verification tools (such as document review, AI-assisted pre-screening, or third-party background checks). These tools are inherently limited:

• Background checks may not reveal all relevant records and may contain errors or omissions. They are point-in-time checks and can become outdated.
• A "verified" badge means only that a specific document or check was reviewed at a specific time. It is not a guarantee, endorsement, or certification of any Provider, and it is not a substitute for the Family's own due diligence (interviews, references, supervision).
• Where a background check is processed through a consumer reporting agency (e.g., Checkr), it is subject to the federal Fair Credit Reporting Act (FCRA). The requesting party must comply with FCRA requirements, including obtaining consent and providing adverse action notices where required.

4. No Insurance Provided by Nynly

NYNLY DOES NOT PROVIDE, AND IS NOT RESPONSIBLE FOR, ANY INSURANCE COVERAGE FOR FAMILIES, PROVIDERS, OR ANY THIRD PARTY.

• Providers are strongly encouraged to carry their own general liability and/or professional liability insurance. Providers may display proof of insurance on their profile; Nynly does not verify the scope, validity, or current status of any such policy.
• Families are strongly encouraged to verify a Provider's insurance directly with the insurer, and to review their own homeowner's or renter's insurance for applicable coverage.
• Any insurance badge displayed on the platform reflects a document uploaded by the Provider and is informational only.

5. Interactions Between Users

You are solely responsible for your interactions with other users, whether online or in person. Nynly does not supervise meetings, services, or transportation. We recommend that Families:

• Interview Providers (preferably by video or in person) before any engagement;
• Check references independently;
• Remain reachable during service periods;
• Never share financial credentials or send money outside the platform.

6. Payments, Fees, and Cancellations

• Payments are processed by Stripe, Inc. By using the Services you also agree to the Stripe Connected Account Agreement.
• Families: after any free period, a subscription of $9.90/month applies, cancellable at any time effective at the end of the billing cycle.
• Providers: joining is free. Nynly deducts a 12% service fee from each completed mission, unless a commission-free period applies.
• Cancellation fees: missions cancelled by the Family less than 24 hours before the start incur a fee of 25% of the mission amount; less than 4 hours, 50%. These amounts compensate the Provider for reserved time.
• Tips: 100% of tips go to the Provider. Nynly takes no commission on tips.
• Off-platform payments: circumventing the platform to avoid fees harms the community and may result in account termination.
• Taxes: Providers are responsible for their own income and self-employment taxes. Where required by law, Nynly or its payment processor will issue tax forms (e.g., 1099-K).

7. Acceptable Use

You agree not to:

• Provide false information or impersonate any person;
• Upload forged, altered, or fraudulent documents (including background checks);
• Use the Services for any unlawful purpose, or to harm, exploit, or endanger any person, especially minors;
• Harass, threaten, or discriminate against any user;
• Scrape, copy, or reverse-engineer the Services;
• Post content that is illegal, defamatory, obscene, or infringing.

Nynly may suspend or terminate accounts that violate these Terms, with or without notice, and may report suspected criminal activity to law enforcement.

8. Content

You retain ownership of content you post (photos, videos, reviews, messages) and grant Nynly a worldwide, non-exclusive, royalty-free license to host, display, and distribute that content solely to operate and promote the Services. You represent that you have all rights to the content you post, including consent of identifiable persons appearing in photos or videos.

Reviews must be truthful and based on genuine experience. Nynly may remove content at its discretion but has no obligation to monitor content.

9. Privacy and Children

Our collection and use of personal information is described in our Privacy Notice. The Services are not directed to children under 18, and we do not knowingly collect personal information from children. Information that Families voluntarily share about their children (e.g., in messages to Providers) is provided under the Family's sole responsibility.

10. Third-Party Services

The Services rely on third-party services (e.g., Stripe for payments, Checkr for background checks, Cloudinary for media hosting). Nynly is not responsible for the acts or omissions of third parties. Your use of those services may be subject to their own terms.

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. NYNLY DOES NOT WARRANT THE QUALITY, SAFETY, LEGALITY, OR RELIABILITY OF ANY CARE SERVICES OR ANY USER.

12. Release

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU — ON BEHALF OF YOURSELF, YOUR HEIRS, AND YOUR DEPENDENTS — RELEASE, WAIVE, AND DISCHARGE NYNLY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS FROM ANY AND ALL CLAIMS, DEMANDS, CAUSES OF ACTION, LOSSES, EXPENSES (INCLUDING ATTORNEYS' FEES), DAMAGES, AND LIABILITIES OF EVERY KIND — INCLUDING CLAIMS BASED ON CONTRACT, NEGLIGENCE, PERSONAL INJURY, PROPERTY DAMAGE, OR WRONGFUL DEATH — ARISING OUT OF OR RELATING TO (A) THE ACTS OR OMISSIONS OF ANY USER OR THIRD PARTY, (B) ANY CARE SERVICES, OR (C) YOUR USE OF THE SERVICES.

If you are a California resident, you waive California Civil Code §1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NYNLY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, OR GOODWILL; AND (B) NYNLY'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID TO NYNLY IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow certain limitations; in those jurisdictions, these limitations apply to the fullest extent permitted.

14. Indemnification

You agree to indemnify, defend, and hold harmless Nynly and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms or applicable law; (c) Care Services you provide or receive; or (d) your content.

15. Termination

You may stop using the Services and delete your account at any time. Nynly may suspend or terminate your access at any time for violation of these Terms or to protect the community. Sections that by their nature should survive (including 11–14, 17) survive termination.

16. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of laws principles, except that the Federal Arbitration Act governs Section 17.

17. Binding Arbitration and Class Action Waiver

• Informal resolution first. Before filing a claim, you agree to contact us at legal@nynly.com and attempt to resolve the dispute informally for 30 days.
• Arbitration. Any dispute arising out of or relating to these Terms or the Services that cannot be resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will take place in the county where you reside, or remotely by video.
• Class action waiver. YOU AND NYNLY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.
• Exceptions. Either party may bring an individual claim in small claims court, or seek injunctive relief for intellectual property infringement.
• Opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing legal@nynly.com with your name and account email.

18. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes (e.g., by email or in-app notice) at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

19. Contact

Nynly — legal@nynly.com